• Facebook
    update
  • X
    update
  • update
  • update
  • update
  • update
  • update
cropper
update

Home Services Growth Hub

advanced marketing strategies and leadership insights

cropper
update
  • Home
  • Categories
    • Expert Interviews
    • Success Stories
    • Trend Reports
    • Case Studies
    • Interactive Workshops
    • Tool Tutorials
    • Strategy Guides
    • Leadership Hacks
  • Profiles
December 27.2025
3 Minutes Read

From Frozen Yogurt Fan to CEO: The Amazing Story of Neil Hershman

Young professional smiling in an interview setting, Neil Hershman CEO 16 Handles.

The Inspiring Rise of Neil Hershman, CEO of 16 Handles

What do you get when a passionate customer with no prior experience in food service decides to turn his favorite self-serve frozen yogurt brand into a flourishing business? You get an incredible story of ambition and innovation, just like that of Neil Hershman, the newly appointed CEO of 16 Handles. At just 23, Neil ventured into the competitive world of frozen yogurt, and now he’s not just running a chain; he’s reshaping the froyo experience.

From Fan to Franchisee: The Journey Begins

Neil's connection to 16 Handles began as a frequent visitor to the Murray Hill location in New York City. Little did he know that his love for frozen yogurt would launch him into a career in business. In 2019, after realizing that traditional finance was not his calling, Neil took a leap of faith. He bought one franchise using nearly all his savings and a Small Business Administration loan, immersing himself in the operations as he worked full shifts behind the register.

This hands-on approach allowed him to understand not just the business model but what customers craved: a unique, engaging experience. Within just a short time, he expanded to six locations, identifying the brand's potential for innovation.

Revitalizing a Stagnant Brand

By 2022, Neil wasn't satisfied with merely owning franchises; he wanted the entire company. He recognized that 16 Handles had become stagnant under its previous leadership, lacking the energy and innovation needed to grow. He teamed up with YouTube star Danny Duncan to acquire the brand, rejuvenating its strategy and emphasizing creativity in flavor and marketing. Under his leadership, the company saw a resurgence in sales and customer interest, drawing in both loyal fans and new patrons.

Neil's proactive approach includes launching limited-time flavors that play on current trends, from butter beer to black matcha. Each new flavor release spawns excitement and leverages social media to create buzz, allowing 16 Handles to regain its stature as a draw for ice cream lovers.

Entrepreneurship and Consumer Trends

Hershman is not just tapping into nostalgic cravings; he’s aligning his business model with a shift in consumer preferences toward healthier indulgences. While traditional frozen desserts might have aligned themselves more with luxury, Hershman positions 16 Handles as an "affordable luxury," encouraging customers to treat themselves a couple of times a week.

His approach stands in contrast to the industry-wide downturn that’s plagued many frozen yogurt shops since 2016, as technology, taste, and consumer sentiment continue to evolve. Data shows a recent revival in frozen yogurt consumption, attributed to changing preferences for healthier desserts compared to conventional ice cream.

Looking Ahead: Future Aspirations

Neil's vision for 16 Handles isn't just about growing the number of locations but transforming it into a household name. He's already set his sights on increasing the number of stores to 100 in the coming years. With systematic improvements to operational efficiency and a renewed focus on customer engagement, Neil is positioning the brand not only to survive but thrive in an ever-competitive market.

As he puts it, becoming a successful business owner means being able to adapt, taking the calculated risks that come with running a vibrant brand like 16 Handles. Neil Hershman’s journey is proof that passion combined with opportunity can indeed lead to unexpected and delightful outcomes.

Success Stories

47 Views

0 Comments

Write A Comment

*
*
Please complete the captcha to submit your comment.
Related Posts All Posts
05.23.2026

Stop Saying 'Let Me Know Your Thoughts'—Ask Better Questions Instead

Update Understanding Effective Communication In a fast-paced world where every word counts, the way we communicate plays a pivotal role in both personal and professional environments. Utilizing phrases like "let me know your thoughts" lacks the clarity necessary for achieving truly productive dialogue. To foster meaningful exchanges, we must adopt a more deliberate and structured approach to communicating expectations and soliciting feedback. Why Open-Ended Questions Matter Instead of using vague prompts, consider employing open-ended questions that invite elaboration and deeper engagement. Saying, “What do you think about the project’s direction?” provides room for creativity and insight, whereas a simple prompt might yield uninspired responses. This technique echoes the suggestions made in the work of Kim Scott in her book, Radical Candor, which emphasizes the importance of constructive feedback based on the recipient's context and feelings. Engaging questions not only enhance understanding but also encourage team members to articulate their views more freely, creating an environment of shared dialogue and collaboration. The Power of Objective Feedback As outlined in Leaders for Leaders, anchoring feedback in objective observations helps mitigate defensiveness. Instead of assigning blame or creating a polarizing environment by citing personal judgments, focus on tangible behaviors. For instance, rather than saying, “You seem disengaged,” you could express, “I noticed you were quiet during our last meeting. Is everything okay?” This way, feedback promotes an open dialogue rather than fostering resentment and misunderstanding. Building Connections Through Dialogue Cultivating effective communication not only strengthens workplace relationships but also enhances overall engagement among employees. A recent PWC survey indicates that a staggering 41% of Millennials prefer electronic communication over face-to-face interactions. Yet, despite technological innovations, the essence of conveying and receiving feedback remains grounded in human connection. Teams must continue to prioritize personal interactions—be it through all-hands meetings or intimate one-on-ones—to bolster mutual understanding. These platforms encourage a culture where feedback flows both ways, addressing concerns immediately and effectively. Tips for Effective Feedback in the Workplace Becoming a master of feedback isn't about perfection; it's about progress. Here are five actionable strategies: Use Technology Wisely: Tools like Google Docs and messaging apps can streamline collaboration and foster quick communication, but don’t neglect in-person discussions. Implement Regular Check-ins: Establishing routines for one-on-one meetings can create a safe space for discussion about performance and expectations. Encourage Upward Feedback: Invite your team members to share their ideas and issues openly, which can lead to cohesive teamwork. Celebrate Success: Alongside discussing areas for improvement, make a point to celebrate achievements, big and small, to reinforce a positive atmosphere. Foster Trust: Building reliable relationships will promote transparency, making team members feel valued and understood. Conclusion: Transforming the Communication Landscape As we move away from generic phrases that stifle creativity, let’s embrace strategic communication that encourages deep exchanges. By inviting comprehensive feedback and actively engaging with our teams, the potential for growth—both individually and collectively—significantly increases. This is an invitation to rethink your approach to feedback and foster a rich culture of communication within your workplaces.

05.22.2026

Why the Wealthy Are Investing in $175,000 Protection Dogs Today

Update The Rising Trend of Protection Dogs Among the Wealthy As security concerns have reached an all-time high, protection dogs have found their place among the luxury purchases of the wealthy. Gone are the days when only elite celebrities and athletes relied on a full security detail. Today, many affluent homeowners opt for protection dogs, which can fetch prices as high as $175,000. These canine companions not only offer physical security but also a sense of emotional reassurance for families, especially in areas plagued by rising crime rates. The Psychology Behind Investing in Protection The shift towards canine protection is largely attributable to escalating concerns over safety. With burglaries and home invasions becoming more common, affluent homeowners are seeking proactive measures. Unlike alarm systems, which merely record incidents, protection dogs serve as active deterrents. Their presence alone can dissuade potential intruders while also fostering a bond that offers companionship. Not Just for the Ultra-Wealthy Although one might assume that these dogs are only for the ultra-rich, the reality is evolving. Many middle-class families are now recognizing the value of protection dogs, balancing safety with the companionship that a dog naturally provides. The increase in demand reflects broader societal shifts where families are prioritizing safety and opting for alternative security measures rather than relying solely on traditional systems. Valuable Insights from Industry Experts Industry insiders like Kris Herzog and Mike Israeli note that protection dogs are not just pets but trained companions capable of extraordinary feats of loyalty and protection. Israeli describes these animals as akin to a "weapon"—if handled correctly, they could mean the difference between safety and disaster. As Herzog puts it, "For every celebrity or billionaire client, the question inevitably arises: 'What about a dog?'" This highlights the status and utility these dogs now confer as part of a comprehensive security approach. Training and Choosing the Right Dog When it comes to selecting a protection dog, training is key. Reputable trainers offer extensive programs that begin with puppies as young as eight weeks old. The goal of these programs is not just to train for aggression but to ensure the dogs can adapt and remain calm under pressure. Furthermore, the breeds typically favored for this purpose—German Shepherds, Belgian Malinois, and Dobermans—are known for their intelligence and stability. Businesses like Svalinn and Delta K9 Academy are at the forefront, recognizing the importance of elevating both the skills and temperament of these dogs. Understanding the Market Dynamics The protection dog market is experiencing a boom. Factors contributing to this include a rise in high-profile crimes, the perceived inadequacies of traditional security measures, and an increased focus on personal well-being. The investment in these dogs can range widely depending on the specific training and lineage, with prices varying dramatically from $45,000 to upwards of $230,000. However, many owners find that this expense becomes practical when amortized over the dog's lifespan. The Role of Cultural Perceptions in Dog Selection Culture influences the way security is perceived, impacting decisions around home and personal safety. The once-simplistic view that security was solely the realm of armed guards or cameras has shifted, now including the psychological comfort that a loyal companion can provide. Buyers are savvy; they recognize the unique physical and emotional benefits of protection dogs, which simultaneously fulfill the roles of protectors and family pets. With rising crime statistics fueling a growing market, it's clear that the trend of purchasing protection dogs is here to stay. They symbolize a new approach to personal security, marrying safety with the traits that make dogs beloved companions. As these elite animals become more commonplace in homes that prioritize both protection and companionship, the market will likely continue expanding.

05.20.2026

What Trading My Smartphone for a Flip Phone Taught Me About Life

Update Why Trading in My Smartphone Changed Everything Imagine going from a high-tech smartphone to a basic flip phone. Sounds daunting, right? But this was the leap I took for a period of 100 days, and as daunting as it was, it turned into a transformative journey that redefined how I engage with my life, my family, and even my own self-identity. Breaking the Chains of Connectivity In today’s hyper-connected world, many of us are tethered to our smartphones, often without questioning what’s often sacrificial to our mental health and well-being. Research shows that around 42% of Americans aged 30-49 feel the need to be online nearly all the time. Constant notifications pull us away from meaningful interactions, replacing real connections with a digital existence filled with distractions and visible notifications vying for our attention. As noted in the Huffington Post, many individuals share the sentiment of wanting to step back but feel trapped by their devices. The Digital Detox Movement This experiment aligns with a broader trend termed 'digital detox,' which has gained traction among various age groups. Even Arne Bangsgaard Mathiasen, an advocate for using feature phones, highlights in his initiative “Dumbphone.dk” how moving away from smartphones can alleviate anxiety and promote mental wellness. For many, including myself, using a ‘dumb phone’ means rediscovering life without an endless digital stream of information. Real-Life Struggles: The Transition Let’s face it, the shift wasn’t easy. My first encounters with the flip phone were filled with frustration. I felt immensely disconnected during simple day-to-day activities where many would casually glance at their phones. Whether it was at the gas station, deprived of instant entertainment, or feeling lost without a GPS, these moments compounded my worries about how I would cope in our information-saturated society. Rediscovering Simplicity: A Shift in Perspective However, as time went on, the haze of digital noise began to lift. I started to reclaim those once seemingly lost treasures like quiet moments to listen to music or read novels. Without the disruptive presence of my smartphone, I began to engage in activities I once enjoyed without the lingering guilt of neglected, waiting notifications. The feeling of being “bored” transformed into a canvas of creativity and introspection. New Connections: Strengthening Bonds Moreover, my relationships evolved. Traditional conversations became richer. I started to savor face-to-face interactions with friends and family, finding joy in the rare moments of togetherness. Many readers may find this relatable, as communal experiences strengthen our bonds, moving past the habitual need to instantly respond to ‘seen’ messages. In the Aftermath: Facing the Decision As the experiment drew to a close, I faced an unexpected emotional battle. Returning to my smartphone felt like being lured back into a digital labyrinth. I had gained clarity on which apps truly served a purpose versus those that siphoned my time. I decided to embrace balance, opting only to keep essential applications—effectively transforming my smartphone from a time-consuming device to a mere tool. Moving Forward: Cultivating Balance in Our Lives This journey emphasized a crucial lesson: we must control our devices instead of allowing them to control us. With anxiety levels among adolescents and adults rising in our digital age, a shift in perspective is more important than ever. Understanding how to maintain a healthy relationship with technology may just lead to a more fulfilling and engaged life. Ultimately, taking a break from smartphones not only relieves the pressure of constant connectivity; it underscores the importance of reconnecting with just being present. As the world becomes more automated, there’s unmeasurable power in intentionally opting out from the noise from time to time.

Terms of Service

Privacy Policy

Core Modal Title

Sorry, no results found

You Might Find These Articles Interesting

T
Please Check Your Email
We Will Be Following Up Shortly
*
*
*